MICHAŁOWSKA, Mariola; STANKIEWICZ, Dariusz; DANIELAK, Wiesław. The Concepts and Methods of Shaping Traditional and Virtual Relationships of Bank Employees with Clients. DEMO, Poland, v. 6, n. 3, p. 140–158, 2018. DOI: 10.18559/SOEP.2018.3.7. Disponível em: https://ojs34.fimagis.pl/index.php/demo/article/view/1093. Acesso em: 18 apr. 2026.