GRUSZCZYŃSKI, Krzysztof; MAŁYSZKO, Jacek. Software Failure Impact on a Company’s Business Process Efficiency. DEMO, Poland, v. 5, n. 12, p. 63–78, 2017. DOI: 10.18559/SOEP.2017.12.5. Disponível em: https://ojs34.fimagis.pl/index.php/demo/article/view/1069. Acesso em: 18 apr. 2026.