Articles
Published 31-12-2017
Keywords
- Software,
- Software management,
- Reliability,
- Failure rate,
- Failure mode and effects analysis (FMEA)
- Labour efficiency,
- Computer system,
- Enterprises ...More
Copyright (c) 2017 Wydawnictwo UEP
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
How to Cite
Gruszczyński, Krzysztof, and Jacek Małyszko. 2017. “Software Failure Impact on a Company’s Business Process Efficiency”. DEMO Journal 5 (12): 63-78. https://doi.org/10.18559/SOEP.2017.12.5.
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Abstract
Th e article discusses the subject of measuring the influence of softwarefailure rate on a company's business process effi iency. We put forward the thesisthat it is possible to measure the impact of increasing failure rate on a user's financial condition. The research is based on real data provided by KRUK S.A., which consists of two subsets: system failure logs and operational data. By searching for data outliers and by conducting a causal analysis, we tried to identify the days, which presented a high dependence of process effi ciency on the observed failure rate. As a result, we have shown that it is possible to discover a measurable outlier in the process effi ciency that is caused by a specifi c set of failures.Downloads
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